Shipping policy

Thank you for shopping with Luna Luxe Living.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times are:

South Africa: 7–15 business days
International: 10–20 business days

Please note that shipping times are estimates and may vary depending on your location, customs processing, and the courier.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is available.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (where available) so you can monitor your delivery.

Delays

While we do our best to ensure timely delivery, Luna Luxe Living is not responsible for delays caused by:

Courier services
Customs clearance
Weather conditions
Public holidays
Unforeseen circumstances beyond our control

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us within 48 hours of the expected delivery date. We will work with the shipping provider to resolve the issue as quickly as possible.