Refund policy

At Luna Luxe Living, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and documentation, where applicable.

Items that have been used, damaged by the customer, or returned without their original packaging may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale.
Gift cards.
Personalized or custom-made products.
Products damaged through misuse or normal wear and tear.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will work to resolve the problem as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Order Cancellations

Orders may be cancelled within 24 hours of being placed, provided they have not yet been processed or shipped. Once an order has been processed or shipped, it can no longer be cancelled.